LG strongly denies TV spying claims, says tracking and snooping concerns 'not true' — online investigation claims 216,000,000 TVs spy and record audio
Published by Tom's Hardware
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Who is named
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Claims made
Every claim in this document. Firsthand = asserted on its own basis; secondhand = recounted from elsewhere, carrying no independent weight.
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In a statement to Tom's Hardware, TV manufacturer LG has strongly denied recent claims that its smart TVs constantly log and upload data, record audio while in standby, while confirming they scan local area networks for other devices, a feature common in smart TVs and media devices.
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LG confirmed that its smart TVs scan local area networks for other devices.
The company did admit its smart TV functionality includes scanning for devices on the same network.
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Gamers Nexus published an investigation online claiming that LG is operating 216,000,000 spy TVs.
The statement follows an investigation published online by Gamers Nexus, which claims LG is operating "216,000,000" spy TVs.
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The two-hour video claims, among other things, that LG's smart TVs constantly log and upload user data, even when offline or in standby mode.
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The TVs were also purported to be found scanning Wi‑Fi networks, recording audio logs, and sampling inputs for audio and video to identify what users were watching.
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"LG TVs process voice data only when the voice button on the remote control is pressed and held, or when a wake word such as 'Hi LG' is recognized after the user has activated the Far‑Field voice recognition feature."
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LG TVs do not collect or record ambient conversations.
"the TVs do not collect or record ambient conversations."
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The company further stated that if the wake word is not recognized, then no voice data is transmitted from the TV to the server, and said audio processing for the wake word is done on-device.
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Automatic content recognition (ACR) is an opt‑in feature according to LG, which delivers personalized content recommendations, as well as services and advertisements. The company says that, as standard, ACR data isn't used for advertising purposes without consent.
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LG did confirm that its TVs monitor for Hi LG's wake word while in standby mode, but says that unless the wake word is detected, the audio is only processed locally before being deleted.
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Tom's Hardware has not independently verified either the claims made by Gamers Nexus in its documentary or LG's counterclaims regarding the issue.
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The video claimed that the TVs store transcripts in plain text.
The company didn't address some of the other claims and vulnerabilities pointed out in the video, such as the storing of transcripts in plain text.
No claims match this filter.
Where it collides
3 claims in this document contradict another account. Collision is shown as structure — it never edits a belief, it makes the disagreement legible.
- LG TVs do not collect or record ambient conversations.
collides with Gamers Nexus published an investigation online claiming that LG is operating 216,000,000 spy TVs. · LG strongly denies TV spying claims, says tracking and snooping concerns 'not true' — online investigation claims 216,000,000 TVs spy and record audio
- LG TVs do not collect or record ambient conversations.
collides with LG has not commented on any of this as of writing. · LG smart TVs caught logging audio with screen off and snooping on local devices
- LG TVs monitor for the Hi LG wake word while in standby mode, and if the wake word is not detected, the audio is processed locally and then deleted.
collides with LG has not commented on any of this as of writing. · LG smart TVs caught logging audio with screen off and snooping on local devices
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